At SEC Food, we’re proud to be the official catering partner for The Scottish Event Campus (SEC). We pride ourselves on providing an exceptional customer experience for every visitor to the campus.
Our people really care about hospitality, and we support all our staff members to help them excel and shine in all that they do. We love to hear from candidates who have a positive attitude and a real passion for great customer service. We believe that skills can be developed, all you need is lots of positivity and the drive to succeed within the team.
The Scottish Event Campus is Scotland’s premier venue for concerts, events, conferences and exhibitions. The campus comprises of the SSE Hydro, the SEC Centre and the SEC Armadillo. The company enjoys an enviable reputation as one of Europe’s most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.
The ideal candidates should embrace the campus mission; Best Venues, Best People, Best Events and should always adopt the campus’s key behaviours; teamwork and collaboration, whilst providing an excellent visitor experience to every guest.
Major Areas of Responsibility
Working alongside our current logistics team members to provide support to all events across the campus.
Responsible for checking both quantity and quality of goods before, during and after moving the product and ensuring they are ready ahead of service.
Set up of all areas ahead of service.
Logistics are tasked to conduct analysis of product sales and plan appropriate improvements in their areas.
Identifying logistical problems and planning appropriate solutions.
Overseeing the receipt and delivery of goods.
Supervising suppliers and delivery drivers while onsite ensuring they follow venue health and safety procedures.
Assisting with stock checks.
Working alongside the Operations team to provide support based on specific requirements.
Ability to communicate with client and customers, responding to requests timeously and feeding back where appropriate
Communicate strategy clearly and effectively to the team and ensure that we are constantly innovating and developing our offer to maximise our performance and customer satisfaction
Exceed Client and customer satisfaction
Abide by our company regulations, setting the standard for those employees reporting to you
Carry out all staff training and risk assessment needs in accordance with Compass Company Policy
Demonstrate a good understanding of Health and Safety and Food Safety at work procedures and ensure these are being followed at all times
Delivery of consistent and exceptional service standards
Regular monitoring and development of each area within your remit, ensuring that the ‘look and feel’, food quality and presentation, team members, stock and hygiene checks are all exceptional standards.
Ensure that all areas are set and open on time and operate consistently to the brand standards within defined area
Report maintenance issues.
Share and act on client, customer and team member feedback continually.
Assist in the organisation, planning and delivery of hospital requirements
Ensure compliance with Compass Group UK & Ireland Policies
Consult and co-operate with clients on HSE matters
Maintain good security of products
Keep breakages and wastage to a minimum.
Engaging, flexible and friendly in manner.
Able to communicate effectively with all our customers, clients and colleagues. Listen and respond appropriately.
Confidence when meeting and interacting with people.
Excellent teamwork skills and a proactive, can do attitude.
Self-assured when working alone.
Ability to work in a high pressure, busy, fast paced environment.
Comfortable to walk & stand during majority of shift as well as frequent manual handling tasks.
SEC Food recruitment is in conjunction with Constellation - Compass Group's workforce management system.