Are you organised with great attention to detail? As a hospitality supervisor you will help ensure the smooth running of all areas of our business to deliver world class offer…
Main responsibilities include:
Support your hospitality manager in the effective running of the area to ensure client/guest satisfaction.
Interacting effectively with your waiting team to ensure a first-class experience for guests.
Giving small briefings to your waiting team to ensure steps of service are understood and delivered
Taking responsibility for your section by overseeing and assisting your waiting team to ensure an exceptional standard of service
Knowledge of set menus including cutlery, crockery and glassware setup for the menu/beverage items being offered.
Ensure all team members display knowledge about each menu course, including basic knowledge of ingredients and how the dish is cooked
Ensure members of the team adhere to company appearance standard’s whilst on duty.
Communicate to your hospitality manager all issues in relation to non-adherence of company standards.
Assist with new team members by giving respectful and encouraging coaching as needed.
Confident to take on both positive & negative feedback, provide a resolution and communicate back to your hospitality manager.
Comply with all company and unit policies with regards to Health & Safety, Food safety, Allergens, Hygiene, staff welfare, personal presentations standards, Manual Handling & COSHH, Fire Regulations, Licensing Law, profit protection, Sales of Goods / Trading Standards and Environmental policy.
Enjoy your work, smile and have fun!
RequirementsEngaging, flexible and friendly in manner.
Able to communicate effectively with all our customers, clients and colleagues to a high standard. Listen and respond appropriately to build memorable relationships.
Confidence when meeting and interacting with people to discover their needs.
Be organised with effective time management
Excellent teamwork & briefing skills and a proactive, can do attitude.
Happy to take on responsibility and strive to excel.
Ability to work in a busy, fast paced environment.
Ability to solve problems quickly and think on your feet.
Comfortable to walk & stand during majority of shift.