SEC Food are currently looking for an Assistant Events Operations Manager to join the team and assist the Operations Manager in running the Conference, Exhibition & Banqueting Events within the SEC
At SEC Food, we’re proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the campus. Our people really care about hospitality and we support all our staff members to help them excel and shine in all that they do. We love to hear from candidates who have a positive attitude and a real passion for great customer service.
The Scottish Event Campus is Scotland’s premier venue for concerts, events, conferences and exhibitions. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe’s most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.
About the role:
The Assistant Events Operations Manager will develop and lead a team of supervisors and and staff. To run various events throughout the campus to ensure all hospitality catering requirements are delivered in line with our client expectation,
Your duties will include:
Communication with client and customers, responding to requests and feeding back.
Effective complaint handling.
Preparing floor plans and staff request rotas
Managing a large FOH and BOH team.
Develop and maintain a full team of staff to ensure the highest levels of efficiency both operationally and guest experience wise.
Organise and coordinate a high volume and wide variety of hospitality requirements and events.
Communicating efficiently with SEC Hospitality team to ensure all catering information is accurate and corresponds with SEC Food catering information for each event.
Ensure all SSE Hydro hospitality catering requirements are delivered in line with our client expectation.
Pay exceptional attention to detail, ensuring all standards and expectations are met and exceeded in providing a legendary experience to all SSE Hydro hospitality guests
Observe and monitor guest behaviour on arrival and throughout the event – Responsibility of ensuring the safety of your team.
Maintain superior food safety and health and safety practices.
RequirementsThe ideal candidate will:
Corporate Alignment – Align team to the business
Results Orientation – Go the extra mile
Responding to Customers – Take personal responsibility
Integrity – Act on values and beliefs
Working Together for the Business – Keep people informed
Holding Others Accountable – Set performance standards
We would like you to:
Have supervisory/management experience in a high volume food and drink focused restaurant or bar
Be passionate about the service we are providing
Ensure that unit staff and supervisors and continually developing whilst implementing and monitoring activities that will enhance team development, loyalty and engagement
Be able to self-motivate and motivate others
Be both an operational and strategically focused individual
Be experienced in sales and profit management
We will look after you with:
A fun, lively and rewarding work environment
A competitive hourly rate of pay
Contract Type: Casual Worker Agreement