To perform a variety of tasks associated with food production, front and back of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements.
To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can‐do attitude towards individual customer requests and strive to exceed customer expectations
To maximise all sales opportunities through selling techniques
To adhere to cash handling procedures, where applicable
To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
To actively gain customer feedback, passing information gained onto your line manager.
To always look out for opportunities to develop our service
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
To prepare, produce and serve food to the brand standard applicable to the site/ unit
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
Be prepared to attend all relevant training sessions and meetings
To promote Compass Group and maintain a positive company image
To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
To report health and safety issues to your line manager, including all accidents and near misses
To promote good safety habits and methods of work
To assist in all food production areas with basic food preparation in accordance with menu cycle requirements
Ensure that the correct service equipment and menu accompaniments are available prior to service.
To serve customers with hot and cold food and beverages during service times in line with unit policy, using correct equipment
Inform Chef/manager in advance of any menu shortages in order to ensure a quick and efficient service and to keep queues to a minimum.
To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements
To assist in the preparation of hospitality as required
To clean all work areas during and after use and remove all waste to the appropriate area
To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.
When involved in till duties be aware of daily menu content and any changes in the tariff.
To maintain company and statutory records as required and to report any variance
To receive stock, store and check for quality and quantity; ensuring that all stock is dated and rotated and that all areas are fully stocked.
Assist in the kitchen and pot wash area when necessary
To be competent in all service areas in order to assist colleagues when required.
To operate machinery as shown and trained to do so
RequirementsIs passionate about delivering a world class service to our clients and customers
Is able to work as a team but also willing to act on their own initiative
Acts with honesty and integrity
Good communication skills in order to be able to liaise with a wide range of visitors to your work area
Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
CRB if applicable
Security checked if applicable, SIA, Credit check, depending on the role you carry out.
Customer service focused
Team player and can‐do attitude
Takes pride in personal appearance and hygiene
Self motivated and able to use own initiative
Ability to work under pressure whilst maintaining a positive attitude