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Team Leader - Concessions

  • Job Location

    The O2 Arena, Greenwich, SE London

  • Start date

    ASAP

  • Duration

    Permanent

  • Job Benefits

    £8 p/h increasing to £9 p/h after training




Description

Do you have a passion for hospitality, people and service?



Want to work The O2, London’s home of entertainment?



Levy Restaurants UK is market leading in the sport, leisure, arena, conference centre and hospitality sectors. Our recipe for success is to put our customers first and never to compromise with our food and drink.



We are looking for passionate, energetic and committed Team Leaders to join our team at the O2 arena and be part of the most exciting music, entertainment and sport destination in the world.



You will be placed in our concessions team; operating over three floors with 25 units. The units offer a variety of food and beverages for guest to enjoy!



Consistently deliver Legendary Experiences by putting our guest first, showing heartfelt hospitality and focussing on winning - one customer at a time.



Job Overview:

  • Supervision of all employees assigned to your unit or area during the event.
  • Ensure full and proper briefing is completed at the beginning of each shift.
  • Assist fellow employees when necessary.
  • Promote a cooperative work climate, maximizing productivity and morale.
  • Establish rapport with employees, non-profit groups, subcontractors, guests and partners.
  • Follow key steps of service.
  • Understand all menus, product offerings, packaging and pricing.
  • Effectively use suggestive sales and upselling techniques.
  • Ensure all products are fully displayed and merchandised appropriately.
  • Ensure guest expectations have been met and exceeded at all times.

Requirements

What we are looking for:



  • Experience in a hospitality environment desirable
  • Nice and approachable with good interpersonal skills
  • Engaging, enthusiastic and motivated
  • Is punctual, reliable and presentable
  • Always able to exceed guest expectations
  • Must have a ‘Can Do’ attitude
 



In return you will be part of history and join a fabulous team of passionate and friendly people. If you are a happy and hardworking individual looking for a flexible working environment with the opportunity for progression, please apply now.

About us

The O2 is a leisure and hospitality experience of a kind never before known in the UK.The centrepiece of The O2 is Europe's finest indoor music and sports venue. The O2 arena attracts global stars and events to The O2, including 2012 Olympic ...
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